Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from

If you have any questions about this policy then please email us or write to us at the addresses below;

Our contact details;

Name: Katy Phillips – Chief Kindness Officer, Endo Buddies

Address: 41 Staithes Road, Preston, East Yorkshire, HU12 8TD

Email Address:

Privacy Policy created 26.07.21

The type of personal information we collect;

Third Party Links – This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

We currently collect and process the following information:

  • Device Information – Version of web browzer, IP address, time zone, cookie information, what sites or products you view, search terms & how you interact with the site.
  • Order Information – Name, billing address, shipping address, payment information (including credit/debit card details), email address & phone number.

How we get your personal information and why we collect it;

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • Contact form submitted by you via the Endo Buddies website
  • You have purchased an item/items from the Endo Buddies shop
  • You have subscribed to receive marketing/newsletter emails from Endo Buddies
  • Page Cookies – “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit

We use the information that you have given us in order to send your shop orders, keep you updated with your order/s, email you newsletters or marketing updates, or if you have sent a contact us form we will contact you using the details you provided.

We may share this information with WordPoet – this is the software we use to create all of our newsletters, shop and order updates. Woocomerce (our order processor), Royal Mail & any courier service we may use.

We use Stripe or Google Pay to process your payments and we will not store your payment details on any of our systems.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

Your consent. You are able to remove your consent at any time. You can do this by contacting us at or you can click ‘unsubscribe’ at the bottom of any emails you receive from us.

How we store your personal information

Your information is securely stored via WooCommerce. You can read how WooCommerce uses your personal information here

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane




Helpline number: 0303 123 1113

ICO website:

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